Your Hospital Visit

Your Hospital Visit

At Riverview, we strive to do everything possible to prepare you for your stay so you can concentrate on your care and recovery once you arrive. Your physician, a member of Riverview’s medical staff, will make the arrangements for your admission. In some cases, pre-admission tests may be completed prior to the day you enter the hospital.

Your physician will let you know of any restrictions you should follow prior to your hospital visit and will provide you with any additional information you need the day before you are admitted. If you have not communicated with your physician's office, please call them and ask for any necessary instructions.

Admission Hours

One of our primary goals is to make each patients’ admissions process quick and easy. Our Admissions staff is available 5:30 a.m. – 6:30 p.m. Monday through Thursday and 5:30 a.m. – 5 p.m. Friday. At other times, patients can be admitted through the Emergency Department.

Register Online

To expedite your admissions process, we have provided an option for you to complete pre-registration online or over the phone. Whether you are here for an outpatient procedure and plan to go home the same day or will be admitted to the hospital as an inpatient, pre-registration allows us to begin the paperwork for your admission. Taking care of this before your visit will eliminate several steps in the process. However, once you arrive, we will still need to gather additional information and get your signature on various hospital forms.

Please bring the following items with you:

  • Insurance card(s) including any secondary insurance cards or Medicare cards. Our admitting staff copies insurance cards for your protection and to facilitate the process with insurance carriers.
  • Your driver's license or other photo ID to validate your insurance.
  • A list of all medications and dosages you are currently taking, including name of drug, dosage and frequency, or simply bring your prescription bottles.
  • Any paperwork your physician has instructed you to bring.
  • Personal items: If you are being admitted to the hospital for an overnight stay, we suggest you bring a robe, slippers, sleepwear, toilet articles and personal items such as cosmetics or shaving supplies.

All rooms are private and in-room accommodations are provided for overnight visitors.

What Not to Bring to the Hospital:

Please remember and remind guests that Riverview Regional Medical Center is not responsible for loss or damage to personal property. If you are planning an overnight stay, please do not bring:

  • Jewelry
  • Electronic devices such as laptops, iPads or radios
  • Large amounts of cash
  • Any other valuables

Your Privacy

At Riverview, we are committed to protecting your medical information. For information about your rights and our obligation regarding the use and disclosure of medical information, please see our Notice of Privacy Practices.

Patient Advocate

If you have concerns or issues at any point during your visit, please contact Roschelle Harp, our Patient Advocate at (256) 543-5281. We welcome your comments and suggestions on how we can improve our services to you and your family members or guests.

Report a Complaint

In accordance with our Mission and Vision, our entire health care team is committed to displaying high standards of performance, quality and service in everything we do. However, should you have a complaint about your care or any other area in which acceptable standards of quality and service were not extended, please call (256) 543-5281. We will strive to address your concerns as quickly as possible.

Special Needs

If you have any special needs, please talk to your doctor or nurse about services available. Some of our special services include:

  • Interpreters - If your English is limited or if you are speech or hearing impaired, please ask your doctor or nurse to contact us and an interpreter will be requested for you.
  • Wheelchairs - Patients and visitors with limited mobility may utilize wheelchairs to assist in mobility. A wheelchair can be provided by staff members at the information desk in the main lobby.
  • Handicapped-accessible – Riverview is equipped with handicapped-accessible entrances, restrooms and elevators.

Staff Identification

During your stay, you will come in contact with physicians, nurses and other members of our clinical team, including dietitians, physical therapists and lab technologists. Each staff member should be identified with a hospital badge. If a team member visits your room without a badge, please report this incident to your nurse.

Discharge

When your physician submits an order for your discharge, the nursing staff will initiate discharge procedures. This process includes ensuring all tests have been completed; follow-up appointments have been set up as ordered and appropriate; and educational material has been obtained.

At this time, you may be asked about your preference for settling your hospital bill before you are discharged. Our business office professionals will be glad to assist you in determining your options.

Post Hospital Care

If you have additional questions or concerns about your post-hospitalization care or follow-up medical visits, please make sure to talk to your physician or Riverview’s hospitalist prior to discharge.

Our Resource Management Department is available to assist you with any questions or concerns about post-hospital care for you or your family members. In the event you have not already met one of our social workers, please ask your nurse for assistance in making this contact.