Billing and Insurance
Payment for services provided is due at the time services are rendered. We will submit a claim for you to any third party or insurance carrier with whom we contract. Any fees not payable by the third party or insurance carrier are the patient's responsibility.
Every detail of our healthcare system has been designed with our patient's experience in mind. Not only do we want your stay to be as comfortable as possible, we are committed to getting you back to living Life Out Loud.
Your healthcare is our priority. We believe the most effective care occurs when the healthcare team, family and patient work together. We encourage your participation in your plan of care, your comments and suggestions to improve your stay. If you have concerns about the care you or your family member received, we encourage you to speak with your physician or caregiver. If the matter is not resolved to your satisfaction, please contact the Patient Advocate at 256-543-5281 or mail to Patient Advocate, Riverview Regional Medical Center, 600 South Third Street, Gadsden, Alabama 35901. Unresolved complaints may be reported to the Alabama Department of Public Health Hotline at 800-596-4596, the Alabama Quality Assurance Foundation at 800-366-1486, the Joint Commission at 800-994-6610, complaint @ jointcommission.org, or to HMA Home Office at 1-888-462-0380 or by mail to P.O. Box 770621, Naples, Florida 34107.