Your Hospital Visit
At Riverview, we strive to do everything possible to prepare you for your
stay so you can concentrate on your care and recovery once you arrive.
Your physician, a member of Riverview’s medical staff, will make
the arrangements for your admission. In some cases, pre-admission tests
may be completed prior to the day you enter the hospital.
Your physician will let you know of any restrictions you should follow
prior to your hospital visit and will provide you with any additional
information you need the day before you are admitted. If you have not
communicated with your physician's office, please call them and ask
for any necessary instructions.
One of our primary goals is to make each patients’ admissions process
quick and easy. Our Admissions staff is available 5:30 a.m. – 6:30
p.m. Monday through Thursday and 5:30 a.m. – 5 p.m. Friday. At other
times, patients can be admitted through the Emergency Department.
To expedite your admissions process, we have provided an option for you
to complete pre-registration online or over the phone. Whether you are
here for an outpatient procedure and plan to go home the same day or will
be admitted to the hospital as an inpatient, pre-registration allows us
to begin the paperwork for your admission. Taking care of this before
your visit will eliminate several steps in the process. However, once
you arrive, we will still need to gather additional information and get
your signature on various hospital forms.
Please bring the following items with you:
- Insurance card(s) including any secondary insurance cards or Medicare cards.
Our admitting staff copies insurance cards for your protection and to
facilitate the process with insurance carriers.
- Your driver's license or other photo ID to validate your insurance.
- A list of all medications and dosages you are currently taking, including
name of drug, dosage and frequency, or simply bring your prescription bottles.
- Any paperwork your physician has instructed you to bring.
- Personal items: If you are being admitted to the hospital for an overnight
stay, we suggest you bring a robe, slippers, sleepwear, toilet articles
and personal items such as cosmetics or shaving supplies.
All rooms are private and in-room accommodations are provided for overnight visitors.
What Not to Bring to the Hospital:
Please remember and remind guests that Riverview Regional Medical Center
is not responsible for loss or damage to personal property. If you are
planning an overnight stay, please do not bring:
- Electronic devices such as laptops, iPads or radios
- Large amounts of cash
- Any other valuables
At Riverview, we are committed to protecting your medical information.
For information about your rights and our obligation regarding the use
and disclosure of medical information, please see our
Notice of Privacy Practices.
If you have concerns or issues at any point during your visit, please contact
Avanti Ammons, our Patient Advocate at (256) 543-5281. We welcome your comments and
suggestions on how we can improve our services to you and your family
members or guests.
Report a Complaint
In accordance with our Mission and Vision, our entire health care team
is committed to displaying high standards of performance, quality and
service in everything we do. However, should you have a complaint about
your care or any other area in which acceptable standards of quality and
service were not extended, please call (256) 543-5281. We will strive
to address your concerns as quickly as possible.
If you have any special needs, please talk to your doctor or nurse about
services available. Some of our special services include:
- Interpreters - If your English is limited or if you are speech or hearing
impaired, please ask your doctor or nurse to contact us and an interpreter
will be requested for you.
- Wheelchairs - Patients and visitors with limited mobility may utilize wheelchairs
to assist in mobility. A wheelchair can be provided by staff members at
the information desk in the main lobby.
- Handicapped-accessible – Riverview is equipped with handicapped-accessible
entrances, restrooms and elevators.
During your stay, you will come in contact with physicians, nurses and
other members of our clinical team, including dietitians, physical therapists
and lab technologists. Each staff member should be identified with a hospital
badge. If a team member visits your room without a badge, please report
this incident to your nurse.
When your physician submits an order for your discharge, the nursing staff
will initiate discharge procedures. This process includes ensuring all
tests have been completed; follow-up appointments have been set up as
ordered and appropriate; and educational material has been obtained.
At this time, you may be asked about your preference for settling your
hospital bill before you are discharged. Our business office professionals
will be glad to assist you in determining your options.
Post Hospital Care
If you have additional questions or concerns about your post-hospitalization
care or follow-up medical visits, please make sure to talk to your physician
or Riverview’s hospitalist prior to discharge.
Our Resource Management Department is available to assist you with any
questions or concerns about post-hospital care for you or your family
members. In the event you have not already met one of our social workers,
please ask your nurse for assistance in making this contact.