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COVID-19 Patient & Visitor Information

In order to protect patients, visitors and staff from the spread of COVID-19, we are enacting an updated visitor policy, effective immediately. The following visitor restrictions will remain in effect until COVID-19 hospitalizations and local community positivity rates are at a level where we can lift restrictions as appropriate.

Prohibited Visitation:

  • No emergency room visitors or caregivers, unless patient is a minor under 18 years old, has special needs or has dementia (exceptions can be made in end of life or near-death cases)
  • No Senior Care (Geri Psych Unit) visitors or caregivers allowed (exceptions can be made in end of life or near-death cases)
  • No visitor, family member or caregiver allowed on COVID 19 UNITS (exceptions can be made in end of life or near-death cases)
  • Families should expect to be updated on their loved one’s health status daily. To minimize time away from direct bedside care, we ask that ONE family representative be chosen to communicate with the healthcare team. This family representative should be responsible to relay provided information to other family members to keep everyone updated without multiple phone calls to the nurses and physicians.

Limited Visitation: Limited Visitation will remain in effect until COVID-19 positivity rates continue to decline and the In-patient COVID-19 census declines and remains low.

Designated Visitor Entrance: Visitors must enter the facility through the Main Lobby, located on the first floor. All other hospital access points are prohibited to visitors.


  • Visiting Hours: 5:00 a.m. – 9:00 p.m. (unless otherwise specified)
  • One Visitor per patient, per day allowed.
  • No visitor under the age of 16 allowed. (exceptions may be made in end of life or near-death cases)
  • All visitors must check in with the front desk and obtain a visitor’s bracelet. Bracelet must be worn at all times.
  • All visitors MUST be screened for COVID-19 prior to admittance to the hospital.
  • Any visitor presenting to our facility with fever, cough or sore throat will be denied entry and advised to either seek care with a medical provider or emergency department.
  • All visitors must wear a mask at all times outside the patient room which covers both mouth and nose.
  • Visitors are to remain in the patient’s room, and not leave or roam the hospital, except for basic personal needs (ex: food, restroom)
  • Social Distancing must be followed in all public areas and face coverings are required (cafeteria, vending areas, elevators, hallways, restrooms, gift shop, etc.)
  • Visitors must frequently wash their hands with soap and water or use hand sanitizer.
  • Visitors should always wash or sanitize their hands before entering, and after exiting, a patient’s room.

ICU (2nd Floor)

  • One visitor per day.
  • Visits must be scheduled with the Charge Nurse by calling (256) 543-5246
  • Visitation limited to thirty (30) minutes per day.

Same Day Surgery (2nd Floor Only)

  • One Visitor per patient
  • Visitor must remain in the patient’s pre-op room (located on the second floor) until patient is discharged or moved to a hospital room.
  • If the pre-op room is needed for another surgical patient, visitors must leave the hospital and wait in his/her car.
  • Visitor will be notified via cell phone once patient is ready to discharge or moved to an in-patient room.

Heart and Vascular Center

  • One Visitor per patient
  • Visitor is to remain in the waiting room until the patient is discharged or moved to a hospital room.


  • One Visitor per patient
  • Visitor is to remain in the waiting room until the patient is discharged, they are not to accompany patients for their procedure.

Additional Visitor Cafeteria Criteria

  • Any visitor needing to visit the Café during visitation hours should follow all PPE and Social Distancing Guidelines mandated by the CDC.

Your Safety is Our Top Priority

You may be concerned about news of the novel coronavirus (COVID-19), and its implications for your health and those of your loved ones. Your safety and well-being are our top priority.

Please know that:

  • We are taking all necessary measures and precautions to protect the safety of our patients and staff.
  • We specialize in the care of patients with complex illnesses and have experience with managing and containing novel viruses.
  • This is a rapidly evolving situation and we suggest you check out the latest updates on the CDC website as well as the website of your state health department.
  • Hospital visitor policies have been updated to reflect national efforts to limit the spread of COVID-19 in the U.S. This policy may change at any time due to the rapidly evolving situation.
    • Maternity patients are allowed one companion/visitor.
    • Pediatric patients are allowed one parent/guardian.
    • Visitors to patients at end of life will be allowed at the discretion of the care team.
  • Hospital entry points will be limited to enable screening of visitors. Visitors who show any signs of illness, including mild symptoms, should not visit patients in the hospital or accompany patients to the emergency department.

Frequently Asked Questions about the Novel Coronavirus

What is our hospital doing to protect patients?

  • We are screening patients with symptoms of fever, cough or shortness of breath and with a history of travel within the past 14 days to communities with widespread or sustained community transmission of the coronavirus.
  • If we have a confirmed or potential patient with COVID-19, we will institute standard infectious disease protocols, as well as additional measures, to prevent the potential spread of the virus. All healthcare providers who have contact with the patient will use appropriate personal protective equipment (PPE), following U.S. Centers for Disease Control and Prevention (CDC) guidelines.

How concerned should I be about the coronavirus?

  • As of now, the seasonal flu remains a significant health risk.
  • Coronaviruses can cause the common cold and pneumonia. Most people infected with the novel coronavirus have mild cold symptoms. A small fraction of people, however, may require more intensive care. We understand your concern about protecting yourself from respiratory diseases.
  • We have launched an online self-checker for the novel coronavirus in the form of a bot nicknamed Robby. Robby walks users through symptoms and then gives recommendations if medical care is needed. Robby is not intended to be used for diagnosis or treatment purposes. Click the blue "Start Self-Check Assessment" button to launch the self-checker:

Start Self-Check Assessment

What can I do to protect myself?

It is understandable to feel uncertain or anxious during a public health crisis, and we need to remember to avoid making assumptions about others' perceived symptoms or any characteristics of identity. Currently, there is no vaccine to prevent the novel coronavirus infection. The best way to prevent infection is to avoid being exposed to this virus.

Here are the current CDC recommendations to help prevent the spread of respiratory viruses:

  • Take everyday preventive actions for respiratory infections, such as avoiding close contact with people who are sick, staying home when sick, and washing hands often.
  • Avoid traveling to places with widespread or sustained community transmission of the coronavirus. A good place for reliable travel information can be found on the CDC's travel advisory page.

Should I wear a mask?

CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especiallyin areas of significant community-based transmission.

Where can I learn more?

Concerned patients and family members should talk with their healthcare provider.

You can also find more information about the virus from these websites.